Room 1315, Building A, No. 52, Tongren Road, Jiazitang Community, Fenghuang Subdistrict, Guangming District, Shenzhen City
Order Processing Time and Shipping Time
Country
Order Handling Time
Shipping Time (working days)
United States
1-3 days
7-12
United Kingdom
1-3 days
8-12
Germany
1-3 days
8-12
France
1-3 days
8-12
Japan
1-3 days
6-9
Australia
1-3 days
8-12
Canada
1-3 days
8-12
Malaysia
1-3 days
4-7
Indonesia
1-3 days
7-12
Italy
1-3 days
10-15
Spain
1-3 days
10-15
Netherlands
1-3 days
10-15
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Shipping Rate
The shipping cost of the product is the responsibility of the seller. We do not require consumers to pay for shipping fees when delivering to any country.
Customs and Import Duties
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.
Change of Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address cannot be changed.
If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.
We will only ship to the shipping address entered when the order was originally placed. You may change your delivery address before we dispatch your order. Unfortunately, we cannot modify the delivery address once your order is in transit. If you need to update your address, please contact us within 24 hours of placing your order via email at service@solobitaxe.com.
※ A valid telephone number is necessary for the delivery address.
Order Cancellations
We accept order cancellations only before the order has been dispatched. If the order has already been dispatched, cancellations are not permitted. Customers can cancel the order and request a refund before the product is shipped. Return & Refund policies will apply. If you need to cancel your order, please contact us within 24 hours of placing your order via email at service@solobitaxe.com.
Tracking
You will receive a tracking number via email once your order is shipped. This will allow you to monitor your shipment until it is delivered.
